Refund policy

Return & Refund Policy (ShopTrendz UAE)

At ShopTrendz, we want you to shop with confidence. Our 07-day return policy ensures you have a smooth shopping experience.

1. Return Period
You have 07 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. How to Start a Return?
To start a return, contact us at shoptrendzofficial99@gmail.com. Once your return is accepted, we will provide instructions on how to send your package back.

3. Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item (e.g., Gadgets or Smart Watches) so we can evaluate the issue and make it right.

4. Non-Returnable Items

• Personal care goods (Beauty products) for hygiene reasons.
• Sale items or gift cards.

5. Refunds
Once we receive and inspect your return, we will notify you. If approved, you’ll be refunded on your original payment method within 7-10 business days. For Cash on Delivery (COD) orders, our team will contact you for bank details or store credit